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Updating Software

Minute Read

How do I know when updates are available for my GoSilent Cube?

To check for available updates, click the bell icon in the top right-hand corner of the GoSilent Admin Console page and click “🔄  Check For Updates”. 

How do I upgrade the software on my GoSilent Cube?

  • Upgrading is normally performed in a two-step process. You must first download the update and then install the update. You will be prompted after you have completed the initial download to perform the update. Be sure to complete both steps to fully complete the upgrade process.
  • Please ensure you have enough time to update the GoSilent Cube about 30-35 minutes.
  • Disconnecting from any VPN connection before starting the OTA update process is recommended to significantly reduce download time.
  • Do not remove power from the GoSilent Cube or navigate away from the GoSilent Admin Console before the update is complete.

 

If you have version 18.09.0.019 or newer:

  • Click the bell icon in the top right of the page
  • Click "Check For Updates"
  • Verify "Checking..." appears in the pop-up window
  • Click the "Download" button
  • Click "Download & Update" button
  • DO NOT REMOVE POWER FROM THE GOSILENT CUBE OR NAVIGATE AWAY FROM GOSILENT CONSOLE IN YOUR BROWSER

 

If you have version 1.2 or older:

  • Click the "Menu" on the top right on the page
  • Click the "Tools" menu
  • Click the "Check for Update" button
  • Click the bell icon in the top right of the page
  • Click "More Info" button
  • Click "Download and Update" button
  • DO NOT REMOVE POWER FROM THE GOSILENT CUBE OR NAVIGATE AWAY FROM GOSILENT CONSOLE IN YOUR BROWSER

 

Why should I disconnect from the VPN for the OTA update? What are the safety precautions?

Disconnecting from the VPN significantly reduces the download times for the GoSilent Cube to download the new software update. The download time would be reduced by 3 three times. The update software is digitally signed on the OTA server and the signature is checked before installation to ensure the update has not been tampered with or corrupted during the download.