This presentation was originally delivered during the Secure Remote Work Virtual Summit, which took place on March 31, 2020.
You can view the full event summary and as well as access additional sessions from the Secure Remote Work Summit in our Secure Remote Work Resource Center.
Following is the recording and a session summary of a talk by J. Peter Bruzzese, Co-Founder and Chief Content Officer, Clip Training
How can you provide employees the necessary training they need, and quickly, to ensure they are following secure practices while working remotely? Watch the session summary below to find out how.
Watch the video or peruse the notes from the session below.
Quick employee cybersecurity training
Because of the COVID-19 pandemic, there was an abrupt transition to remote work. Given the risks associated with remote network access, it is imperative that businesses train their employees on proper device use and data sharing practices. This could range from application training to cybersecurity training.
When employees know how to safely use their applications and platforms, companies can avoid unwelcome, even devastating breaches.
One way that businesses can quickly get their employees up to speed on cybersecurity best practices is by taking advantage of training videos that can teach their employees exactly what they need to know.
Past and present training
In the past, providing employees with IT training was easy. It was commonly called "delta training" because employees would have a foundation in certain software and all they had to do was familiarize themselves with new information and additions to the software.
This meant that training was quick and easy.
Employee security awareness training has changed quite a bit since then. Now, employees have to participate in ground-up training because whenever apps are updated or new ones are released, they essentially have to learn an entirely new system.
This has caused a gap in IT knowledge. Companies have a choice about how to solve that gap. They can hire more IT workers, or bring current employees up to speed with adequate training.
Better cybersecurity training saves companies money and the stress of managing misuse of technology.
The good news is, there is quick and effective training available for all kinds of technology.
Elements of the best security training
Here is what employee remote work and cybersecurity training should look like:
- Employee remote work security training should be easy-to-use and consume.
- Training should be accessible regardless of location, WiFi or device.
- Training sessions should be self-paced, allowing users to slow down when they need to and speed up when going over information they already know.
- Employees should be able to repeat information. This may mean that videos are the best way to train.
- Employee training should be engaging. If employees are not interested in what they are watching, they won’t retain the information.
While it is important to consider how to implement training, the content of the training session is just as important.
Read the Guide: The Secure Remote Work Guide
How to Work from Home Securely During the Coronavirus Outbreak & Beyond.
Issues to address in training
Peter Bruzzese suggests three vital areas for company training: communication, collaboration and coordination. Communicating, collaborating and coordinating efficiently is what makes the business world go round.
A recurring issue in cybersecurity training is human errors. Specifically, what can employees do as human firewalls? This is especially important for phishing emails and scams.
When employees are able to recognize possible scams themselves, it can save employers time and money.
Companies with sensitive information should especially be concerned with training their employees on how to be human firewalls as the potential cost of a breach is significant.
Read the Case Study: Transitioning to Secure Remote Work
How ASSETT seamlessly transitioned its team to securely working from home during the COVID-19 pandemic with GoSilent.
Q & As from listeners
Q: How can you tell if employees are actually engaging in training?
A: You can use training programs that offer feedback features. For example, the employee may have to take a short quiz to prove that they understand the content. You can also assign training with due dates or allocated timelines.
This way you can see who has fulfilled the assignment. Using training platforms with features like these will help you keep employees accountable and save you time.
Q: How accessible is this kind of training for small businesses?
A: There are all kinds of training programs that come at many different price points. The price of training services depends on what you are looking for. There are free resources out there, such as YouTube, that can offer great software training.
These resources often don’t include quiz or assignment features. If you are looking for training that does include extra features, pricing will vary by month and year. ClipTraining, for example, starts at $10 a month and $79 a year.
Q: How soon can you start employee training?
A: With most training platforms, you can start right away. As soon as you have created an account and paid for the training, you will typically have access to the library within minutes.
This lets you address the most pertinent issues right now. It truly depends on which training software you use, but most of them have a “library” of training that you can pick from. Instead of waiting for each video to get released, you can just assign videos as you need.